New challenges in usability evaluation - beyond task-oriented spoken dialogue systems
Laila Dybkjær, Niels Ole Bernsen, Wolfgang Minker · 2004
There is a fairly good baseline for usability evaluation of taskoriented unimodal spoken dialogue systems (SDSs) but much is still unknown regarding the usability of multimodal and non-task-oriented SDSs. This paper reviews and discusses approaches to usability evaluation of these kinds of SDSs.