ICT Opportunities and Challenges for Remote Services
Jouni Pyötsiä · 2006
Embedded intelligence together with upcoming ICT solutions give new possibilities for more automated service process operation over network during the life cycle of machines and systems. The purpose of this paper is to describe the existing solution based on Web Services and how it can be enhanced utilizing semantic web approach. First, the paper describes automation and ICT challenges from business and technology point of view. Next, thAe paper presents a remote and networked service solution based on a business hub approach. The solution consists of service provider’s Central Hub and several customers’ Site Hubs, which have been integrated together over network. Finally, the benefits and future challenges of the new solution and semantic web utilization and approach are discussed.