A Model-Based Approach for Supporting Dialogue Inferencing in a Conversational Case-Based Reasoner
David W. Aha, Tucker Maney · 1998
Conversational case-based reasoning (CCBR) is a form of interactive case-based reasoning where users input a partial problem description (in text). The CCBR system responds with a ranked solution display, which lists the solutions of stored cases whose problem descriptions best match the user's, and a ranked question display, which lists the unanswered questions in these cases. Users interact with these displays, either refining their problem description by answering selected questions, or selecting a solution to apply. CCBR systems should support dialogue inferencing; they should infer answers to questions that are implied by the problem description. Otherwise, questions will be listed that the user believes they have already answered. The standard approach to dialogue inferencing allows case library designers to insert rules that define implications between the problem description and unanswered questions. However, this approach imposes substantial knowledge engineering requirements....