IT product requirements and certification from the users’ perspective
Yngve Sundblad, Torbjörn Lind, Jan Rudling · 2003
Swedish experience and plans for certification of products for IT support from the end users’ perspective are described and analysed. It is based on the Scandinavian tradition of strong involvement of users in all stages of IT development as practised by the trade union confederations TCO and LO. The notable success of the TCO labelling of personal computers and display screens is inspiration for labelling of flat displays, of mobile phones and of IT systems for support of daily planning by the end users at workplaces.