Recurrent dilemmas of computer use in complex organizations
Rob Kling, Walt Scacchi · 1979 International Workshop on Managing Requirements Knowledge (MARK) · 1979
Computer technology is usually spoken of as a problem solving tool, 33 , 36 a helpful device used to ease the burdens and expand the flexibility of information processing. In this narrow sense, computer technologies have in fact increased the capabilities of people and organizations to carry out complex calculations, manipulate large sets of data and access data from geographically remote locations.