Knowledge Management Practices in GSD: A Systematic Literature Review
Smeea Arshad, Muhammad Usman, Naveed Ikram · 2012
Global software Development (GSD) is a popular software development setting that aims at developing software at low cost with geographically distributed teams. Knowledge Management (KM) is an important issue in GSD. Plethora of research is available to solve GSD issues with Knowledge management practices (KMPs). Evidence about the effectiveness of these practices is scattered among different studies. The need exists to collect, synthesize and review this research at one place. This study explores GSD issues due to lack of knowledge management (KM) and knowledge management practices (KMPs) used to solve these issues. Systematic literature review (SLR) is performed for the identification of KMPs used in GSD projects to handle GSD issues. The study has identified GSD issues due to lack of KM and KMPs used to address these issues. Effectiveness of knowledge management practices is seen by associating a frequency count with each practice. Knowledge transfer, shared understanding and communication are mostly reported problems. Collaborative technologies are widely used practice to solve GSD issues due to lack of KM. Keywords-Knowledge Management; Knowledge Management Practices; Global software Development; Systematic Literature Review