Computing systems for global telecommunications
Shana West, Mark Norris, S.G. Stockman · Chapman & Hall eBooks · 1997
Introduction and overview. The operational support systems Architecture framework. Applying the operational support systems architecture. Customer service system past, present and future. Operations and maintenance centre - delivering network services. Work manager. Smart - world class customer service! A service system for BT's major customers. Management of special services - Designing for a changing world. Multi-Service billing system: A platform for the future. Customer handling intermediate server - an Architecture Led project. BT middleware - software as infrastructure. Systems management of OSS applications. Operational support systems - The global dimension. Operational support systems for the future. Managing change within BT's operational support systems. Glossary.