Quality of service: definitions and methods in the international standard
Elisa Campagna, De Nitto Persone · Cineca Institutional Research Information System (Tor Vergata University) · 2008
This report presents an overview of the actual official documents on the Standard QoS. The aim is to clarify the concept of quality of service and its relationship with performance indices. Quality is an essential feature in the characterization of products and services. The definition and measure of quality is very difficult when we decide to evaluate the quality of the services of computer systems. Therefore, it’s necessary to clarify and identify the key aspects of Quality of Service (QoS) and the activities related to QoS management. In this work, we analyze documents related to the QoS standards in a very general context, without going into details of a particular service or implementation.