Requirements for Service Creation Environments
Nikolaos Kosmas, Kenneth J. Turner · Stirling Online Research Repository (University of Stirling) · 1997
Service Creation Environments are the new frontiers in telecommunications. Efficient and reliable service creation is vital towards the evolution of the telecommunication domain as we move into Intelligent Networks. This paper discusses the concept of service creation environments and how it is related to the process of service creation. Additionally, a list of abstract requirements for service creation environments is outlined. 1 Introduction Service Creation Environments are the new frontiers in telecommunications ([7]). The notion of service creation environments is strongly connected with the concept of service intelligence in telecommunication networks. Introducing intelligent networks, networks that enable the user to customise and manage "calls", had a double effect in enterprise terms: on the one hand technological advances made call costs almost negible and satisfied customer demands for performance 1 , but on the other hand competition forced providers to offe...