A system of profound knowledge to variation management
Bianca Pretorius · Open University of Cape Town (University of Cape Town) · 2000
The aim of this thesis is the transformation of thinking about variation and the management of variation in a manufacturing environment.The main contributor to quality, cost and delivery is variation from its different sources.This thesis will try and establish the mindset of understanding, as well as to develop a model for effective problem solving on the shop floor.Management must be able to predict outcomes, but if the processes are not under statistical control then prediction and improvement is not possible.Deming's profound system of knowledge will be used to achieve the aim as well as many other authors who did work and research on the effect of variation. ABOUT THE AUTOR B.PRETORIUS is currently the process manager ofNissan South Africa's Paint Shop.The responsibilities, amongst others, include the quality of all incoming material, process control in the total plant, cost control of all the processes as well as improvement activities.Considering all the possible variability's and statistical process control, this study is vital for control, problem solving and improvement activities.