A comprehensive approach to capturing website quality measures
Leonie Cassidy, John R. Hamilton · ResearchOnline at James Cook University (James Cook University) · 2013
Numerous approaches to measuring the quality of websites exist. Twenty-seven empirical studies are typologically classified into six functions. This approach allows captures the broad divisions of website quality as a tabulation from which a comprehensive website quality model is developed. The study suggests breadth is not adequately captured when considering a business's website quality.