The Knowledge Base of Standards
Staffan Furüsten · 2002
Abstract This chapter examines how the content of standards is formed and discusses the knowledge base of standards, using the International Organization for Standardization's (ISO) 9000 series of quality standards as an empirical example. The ISO 9000 standards have influenced many other standards related to quality and the management of organizations. This standard is described in more detail and the assumptions about organizations from which the standard was developed are considered. The standard is then compared, first with scholarly thinking on how organizations function, and then with the popular management culture.