Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies
Connie M. White · 2011
Why Social Media? Introduction What Is Social Media? Who Uses Social Media? What Can Social Media Do for Practitioners? What Does Top Management Think? An Ounce of Prevention Is Worth a Pound of Cure Six Safety Tips to Follow When Using Social Network Sites Trash In, Trash Out Onsite Contributions Case Studies Exercises Technical Notes Five-Minute Tutorials Designing Social Media Sites for Emergency Management: Back to Basics Introduction Functions of Social Media Level of Government Identify Goals User Roles and Permissions Administrators Guests Participant Officers Groups Keywords and Hashtags Disabilities and Vulnerable Populations Comprehensive Emergency Management Approach Citizen Engagement: To Use or Not To Use Applications Logins and Passwords Conclusion Exercises Summary Social Sites for Group Support: Facebook Introduction What Can Social Sites Do To Support Group Communications and Information Sharing? What Can Facebook Do for Practitioners? Communication Types of Group Support Open Groups Closed Groups Secret Group One Way or Two Way Communications? One Way Two Way Chat Categorizing What Sort Information Do You Share? What Can You Do and How Do You Do It? Get Donations How Much Is Enough? Smart Technology Partnering Who to Partner with? Pavlov and Notifications Case Study Talladega National Superspeedway Twitter Dissemination of Useful Information from Experts Facebook E-mail Mapping Information through Social Media YouTube Case Questions Summary Tutorial Video 1 Video Twitter and Microblogging: The Basics Introduction Definitions You Have Created an Account, Now What? What to Tweet about? What to Tweet from a Practitioner's Point of View Best Practices Too Much Tweeting Is a Turn Off Too Little Tweeting Same Subject Organizing Tweets ReTweeting Technique for Reducing Tweets GeoLocation Devices NOAA Twitter Case Case Example Exercise Tweet the Heat: A Collaborative Tracking Project Rules Exercises Design Strategies: Twitter for Teams and Information Exchange Introduction Case Study Case: Storm Chasers One-to-Many Many-to-One Original Log of Transactions of Team How Can the Original Prior Transcript Be Implemented By Using Twitter? Six Twitter Accounts Are Required Following How Tweeting Would Be Implemented for the Case Added Benefits to This Particular Case Creating a Flow Diagram for Crisis Communications Complex Group Support Twitter Is Over Capacity Summary Exercises Collaboration and Document Management Introduction Collaboration Social Media Reduces Information Overload Groups of Experts Sharing Information e-Mail Tasks Word Files, Presentations, and Spreadsheets Open Office Google Documents, Presentations, and Spreadsheets Forms and Spreadsheets An Example Form for Resource Aggregation Slideshare Skype Wikis Doodle and Scheduling QuestionPro Collaborative Tools and Community Resilience 2.0 How to Engage with the Public Summary On Book Website Managing Documentation for Emergency Management Purposes authorStream Video Lecture Five-Minute Tutorials Exercises Visuals, Mapping, and Disaster Management Systems Introduction Photography Video Equipment Web Sites Sharing Publishing PowerPoint with Narration Jing YouTube Streaming Live Video Statistics Keywords Mapping, Collaboration, and Collective Intelligence Google Maps Google Earth Collaborative Mapping Open Source and Communities of Practice RHoK Crisis Mappers OpenStreetMaps Wikimapia Free Web-Based Disaster Management Systems Haiti Earthquake Case Study Free and Open Source Disaster Management Systems Ushahidi Summary Exercises Team Assignment: Part I: Paper Submission Part II: Video Submission Problem Free and Open Source Software: The Building Blocks of Customization Introduction Summary Testing the System: Knowing When to Use or Not Use Social Media Introduction An Online Social Media Exercise in Emergency Response Some Challenges of Social Media Aggregating Information Marketing Your Social Identities Stakeholder Acceptance Best Practices, Considerations, and Observations Consider the Tech Savvyness of Population Some Best Practices Conclusion Book Online Site Extras Exercise: Create a Unified Site Aggregating Information Index