Engineering of Telecooperation Applications
Oliver Frick · Gabler Verlag eBooks · 1997
As basically every office worker today has a computer on his or her desktop, global end extensive use of computers for telecooperation is a vision that is — from an infrastructure point of view — just around the corner. In a recent survey from the UK Institute of Management conducted by Bain et al., 45 per cent of the companies participating in the survey report already using Groupware tools. But the development of telecooperation applications turned out to be tedious and time consuming, the development project is risky and a success is uncertain. The reason for these problems are twofold. First, telecooperation applications are constructed in an system integration effort from a number of different systems, services and mechanisms that support people to interact, i.e., to exchange information, share resources and achieve mutual awareness. Second, telecooperation applications are — in contrast to many other applications — developed to support people working together harmoniously, i.e., to structure and coordinate their cooperation and resolve conflicts.