Recommenders for Expertise Management
Mark Steven Ackerman, David W. McDonald, Wayne G. Lutters, Jack Muramatsu · 1999
Since knowledge and information flows along these expertise networks, augmentations of the expertise networks could improve organizational knowledge and expertise. Many augmentations are possible. For example, one could facilitate knowledge transfer along the existing social network by providing new communication media or spaces. One could construct systems to bring together new expertise networks, either by finding those interested in a particular topic or by constructing ad-hoc teams with the required knowledge. One could even imagine ad-hoc expertise networks, where agents located people with the required knowledge on an on-going basis.