The Human Side of AI at Work: How AI Usage Affects the Perceptions of Work and Workplace Behaviors
Alys Ferragamo, Elena Hayoung Lee, Alexander Eng, Sang Hoon Han, C. Daryl Cameron · Academy of Management Proceedings · 2025
The rapid integration of Artificial Intelligence (AI) into workplace settings has fundamentally transformed the way employees perform their tasks, communicate, and perceive their own and others’ roles at work. As AI usage continues to grow, it is reshaping many aspects of the organizational landscape in ways that remain underexplored, presenting both opportunities and challenges. Grounded in the intersection of psychology and organizational behavior, this symposium brings together researchers to explore these critical issues related to AI adoption. Our discussions focus on five important topics that connect AI usage with psychological and organizational dynamics. These include the impact of AI on perceptions of hard work and task engagement, the implications of varying levels of AI integration for self-efficacy and work meaningfulness, the navigation of AI disclosure in the workplace, individuals experiences of receiving empathy from AI, and the observer’s perceptions of a coworker’s AI usage. AI Increases Quality of Work but Diminishes its Perceived Value Author: Alexander Eng; Asia School of Business How Confident Are You With and Without AI? Psychological Consequences of Using Generative AI Author: Elena Hayoung Lee; USC Marshall School of Business, University Of Southern California Author: Yidan Yin; Author: Cheryl Wakslak; University of Southern California To Share or Not to Share: Understanding AI Disclosures in the Workplace Author: Alys Ferragamo; University of Southern California Author: Yidan Yin; Choosing To Receive Empathy from AI versus Human Expressers Author: Joshua Wenger; The Pennsylvania State University Author: C. Daryl Cameron; The Pennsylvania State University Author: Michael Inzlicht; University of Toronto Challenge and Hindrance Appraisals of a Coworkers' Use of Artificial Intelligence Author: Sang Hoon HAN; The Ohio State University Author: Hun Whee Lee; The Ohio State University Author: Kaifeng Jiang; Peking University