A Study On Customer Satisfaction Towards Blinkit’s Quick Services
Ивашенков Г.А., Dr Lavanya M R · International Journal of Research Publication and Reviews · 2025
The main goals of this study are to determine the difficulties users have when utilizing Blinkit's services and to assess the degree of customer satisfaction that users have with it.One of India's top quick-commerce sites, Blinkit, has revolutionized the way people buy groceries and other necessities by providing rapid and easy delivery.Nonetheless, the extent to which a service meets client expectations in terms of delivery time, product quality, availability, cost, and customer service is a significant predictor of its effectiveness.By gathering user feedback, the study hopes to determine consumer satisfaction and draw attention to persistent issues that users face, such as inefficient service, limited supply, and delivery delays.It is anticipated that the findings will provide valuable information for improving service performance and customer experience.