Application Research on Artificial Intelligence-Empowered Library Service Model
Kaitong Li, Qinqin Yang, Yichao Wang, Jiayi Xie, Zhizhuo Xie, Feifei Peng · 2025
Service model is the general way to deliver services. This study focuses on the library service model with AI empowerment. Through literature analysis, user demand investigations, and system development practices, this paper discusses the innovation and optimization strategy with AI technology for library service model. The traditional library service models are limited, and most of them are query and supply of book resources. With the development of technology and knowledge acquisition, the traditional library service model no longer meets the personalized retrieval needs and cross-domain retrieval needs. In recent years, some libraries have intelligent chat robots, but most of them can only answer some fixed questions instead of answering personalized questions such as books in a certain field. AI technology can significantly improve service efficiency and user experience through natural language processing, intelligent recommendation algorithm and cross-domain resource integration ability. This study designed and implemented an intelligent service system based on WeChat applet and Button Platform, including intelligent search, personalized recommendation, book review aggregation and other functional modules, which improved the library's current service model and solved the problems caused by limited service models.