Optimizing and Measuring Your Agent
Jared Matfess · 2025
This chapter focuses on the technical aspects of Copilot Studio, but from a slightly different lens. The value of agents lies in how they perform in the real world and the impact that they can have on the humans that rely on them. The chapter also focuses on improving the human/agent interaction experience. Copilot Studio includes integrated analytics to help understand how users are interacting with their agent. Quick replies in Copilot Studio are predefined response options that users can select during a conversation with the agent. Another way that one can enhance their agent's customer experience is through configuring “starter prompts,”. As a refresher, starter prompts are preconfigured suggestions that help users initiate conversations with the agent. The chapter then focuses on creating feedback loop using Adaptive Cards and App Insights to capture user sentiment about the quality of the AI-generated responses.