Emotionally Intelligent Customizable Conversational Agent for Elderly Care: Development and Impact of Chatto
Carla Mendes, Rafael Pereira, Luis Alexandre Lopes Frazao, José Ribeiro, Nuno Rodrigues, Nuno Costa, João Barroso, António Manuel de Jesus Pereira · 2024
This paper proposes an Artificial Intelligence (AI) driven solution, Chatto, designed for emotional support among older adults.It integrates emotion recognition, Natural Language Processing (NLP), and human-computer interaction (HCI) to facilitate meaningful interactions and aid in self-emotion regulation while providing caregivers with tools to monitor and support the elder's emotional state remotely.The proposal includes an infrastructure to personalize the system through a human labeling approach and retraining of the deep learning models.The findings revealed the solution's impact on the emotional well-being of the elderly and identified potential improvements in emotion detection, conversational features, and user interface.These improvements were based on feedback from feasibility and usability tests conducted with caregivers and older adults subject to the influence of demographic variables, such as age, cultural background, and technological literacy.