Impact of Ethical Implications of Using AI and IoT in Hotels
Rishi Raj Sharma, Sanjeev Kumar · Advances in computational intelligence and robotics book series · 2025
The guest experience, operational effectiveness, and resource management have all improved due to hotels integrating AI and IoT technology. But this integration raises several ethical questions that require serious thought. The purpose of this study is to investigate and evaluate the moral issues raised by the use of AI and IoT in hotels. AI-powered intelligent hotels, the research examines essential ethical problems about privacy, security, transparency, bias, & human interaction. The results of this study demonstrate the delicate balance between the advantages of AI and IoT technologies & the dangers they may provide. Concerns about algorithmic prejudice and discrimination might arise due to the opaqueness of AI decision-making processes, which can negatively impact visitor experiences & employee relationships. Additionally, concerns about visitor experiences and the possible displacement of human workers are raised by the degradation of personal touch in favor of automated services