Towards a Methodology to Integrate Knowing-Being with Emotions, Speech Acts and Natural Language Processing in Conversational Agents
Bárbara María-Esther García-Morales, María Lucila Morales-Rodríguez, Adriana Morales-Rodriguez, Rubén Salas Cabrera · International Journal of Combinatorial Optimization Problems and Informatics. · 2025
This research aims to integrate a Conversational System in virtual educational environments, reflecting the three dimensions of educational knowledge: know – know, know – do and know – be. Its purpose is to improve the personalization and quality of online learning through educational coaching. Although online interaction is increasingly relevant, current systems do not holistically integrate these three areas of knowledge. This study focuses on modeling "knowing – being", using speech act theory, Socratic dialectic and personality profile to generate responses that encourage active and reflective listening. Through natural language processing, the intelligent agent can interact more effectively, acting as a virtual coach that provides empathetic and personalized feedback. The research seeks to optimize virtual learning environments and advance the simulation of realistic interactions with virtual entities.