Redesign User Interface Web Using User Experience Approach
Mira Kania Sabariah, Veronikha Effendy, Danang Junaedi · 2025
Web usability has become a critical success factor across many organizations in the era of web-based apps. Government websites play a crucial role in distributing information and providing services. However, many websites need more intricate navigation systems and subpar user experiences. BUTTMKP, a governmental agency entrusted with overseeing agricultural quarantine, has recently undertaken a website makeover initiative to address customer feedback and issues. This research's primary objective is to thoroughly evaluate the usability of both the old and revised BUTTMKP web interfaces. The goal is to identify areas that may be enhanced and to recognize the strengths of each design, all from a user-centric standpoint. The research utilizes the System Usability Scale (SUS) and qualitative data-gathering techniques to acquire user input and examine their experiences. The average SUS scores for the old and revised designs stood at 58.5 and 57.8, respectively, and serve as a foundation for our ongoing commitment to improving our model. We recognize that user-friendliness is a crucial aspect of any interface, and these scores encourage us to refine our design further. In the future, we will continue to enhance this model to ensure that it meets our users' evolving needs and expectations.