Studi Fenomologi Tentang Pengalaman Pustakawan Dalam Memberikan Layanan Referensi Di Era Digital
Septevan Nanda Yudisman, Neldawati Neldawati · TADWIN Jurnal Ilmu Perpustakaan dan Informasi · 2025
This study seeks to explore librarians’ experiences in providing reference services in the digital era. Using a phenomenological approach, this study seeks to understand the meaning and essence of librarians’ experiences in interacting with users and facing the challenges and opportunities that arise due to the development of digital technology. Through in-depth interviews with librarians who are experienced in providing reference services, this study uncovers their perceptions, emotions, and reflections on the changes that occur in the library environment. The findings of this study highlight challenges such as the need to develop new skills, adapt to rapidly evolving digital resources, and cope with changing user preferences. However, the digital era also opens up prospective opportunities for library staff to improve their services through the use of technology and greater reach to information sources. This study provides valuable insights into how librarians interpret their roles in the context of digital change and how they negotiate their professional identities amidst the ongoing transformation in the library world.