Fast Track for Collaborative Solutions
Wander Cleber Maria Pereira da Silva, Edna Dias Canedo, George Marsicano, Henrique Gomes de Moura, Paula Emilyn Deodato Franco, Giovanna Galvão Novaes Santana, Rejane Maria da Costa Figueiredo · Conference on Digital Government Research · 2025
Context: Innovation and agility are critical needs in the public administration, driving the development of methodologies that optimize collaborative processes. Goal: This study focuses on co-creating a digital solution for a Service Plan of Functions through a Service Design Workshop. We propose and apply a fast track for collaborative Solutions approach, integrating large languagemodels (LLMs) to streamline idea consolidation and facilitate consensus in service design workshops. Method: We conducted a workshop aimed at rethinking an existing solution from the perspective of the service user. This involved defining personas, mapping the user journey, proposing functionalities, and aligning these functionalities with the journey stages. Results: The proposed methodology significantly reduced execution time and enhanced the efficiency of service design processes involving large groups, without compromising decision quality. The study provides a detailed description of the methodology, the prompts employed, and the outcomes of a case study conducted in a Brazilian public-sector state-owned enterprise.