The Transformative Power of AI in Business Communication
Abhishek Tiwari, Ankit Shukla · Advances in computational intelligence and robotics book series · 2025
Business hardly remains unchanged in the age of AI, and business communication is no exception. In this chapter, the authors examine the impact of artificial intelligence on business communication, focusing on its existing use, the possible advantages it presents, the issues it poses, and the directions it might take in the future. Through automation of routine business processes, efficiency of operations, personalization of communication, and guidance from analytics, AI is transforming the way businesses engage with their customers, their employees, and other stakeholders.