Service Management Information System Analysis (SIMPEL) At DPMPTSP Using COBIT 5
Diahtul Hadawiyah, Novriyanto Novriyanto, Teddie Darmizal, Lola Oktavia · Engineering and Technology Journal · 2025
The Pekanbaru City Investment and One-Stop Integrated Services Office (DPMPTSP) is one of the parts of the government sector in Pekanbaru that handles matters related to investment, licensing and non-licensing services in an integrated manner. DPMPTSP has one of the services, namely the Service Management Information System (SIMPEL) for licensing applications and non-licensing services and is an important part of supporting the principles of good governance but does not yet have a benchmark that can be used as an evaluation to optimize services. This study aims to determine the level of capability of the Service Management Information System (SIMPEL) using COBIT 5 Deliver, Service, and Support (DSS) domains with 6 sub-domains, namely DSS01, DSS02, DSS03, DSS04, DSS05 and DSS06. This research obtained the results of the recapitulation of the capability level of the Service Management Information System (SIMPEL) at DPMPTSP, which is at level 4 (Predictable) which means that at this level the information system is well integrated and the service process is controlled and predictable.