SupportPlay: A Multi-Agent Role-Playing System for Personalized and Sustained Multimodal Emotional Support Conversation
Geng Tu, Bingbing Wang, Erik Cambria, Wenjie Li, Ruifeng Xu · 2025
In this demo, we present SupportPlay, a multi-agent role-playing system for emotional support conversation (ESC) that addresses the limitations of existing methods in providing personalized, sustained, and multimodal support.SupportPlay generates potential seeker profiles from existing ESC datasets and employs GPT-powered agents to play various seeker roles, enabling the supporter to learn personalized memories for each seeker.Subsequently, the supporter can induce general memory from these memories for real user interactions while learning the user's personalized memory in a similar manner.Through continuous memory management-including retrieval, storage, reflection, and forgetting-SupportPlay delivers tailored emotional support across interactions.By integrating text, speech, and video, SupportPlay creates immersive emotional support experiences.