Web-to-SMS Integration in Electrical Distribution: An Enterprise Architecture Perspective
Shahul Hameed Abbas · European Journal of Computer Science and Information Technology · 2025
Web-to-SMS integration in electrical distribution represents a transformative solution for enhancing communication between distributors, field technicians, and customers. The integration combines modern enterprise architecture principles with traditional SMS reliability to create robust, scalable systems that address the industry's unique challenges. By implementing distributed computing principles, microservices architecture, and advanced caching strategies, organizations can achieve seamless communication flows while maintaining system stability. The solution encompasses comprehensive security measures, performance optimization techniques, and future-ready capabilities including AI integration and rich messaging features, ultimately strengthening distributor-customer relationships and improving operational efficiency in the electrical distribution sector.