Implementing Retrieval Augmented Generation Technique on Unstructured and Structured Data Sources in a Call Center of a Large Financial Institution
Syed Shariyar Murtaza, Yifan Nie, Elias Avan, Utkarsh Soni, Wanyu Liao, Adam Carnegie, Cyril John Mathias, Junlin Jiang, Eugene Wen · 2025
Syed Shariyar Murtaza, Yifan Nie, Elias Avan, Utkarsh Soni, Wanyu Liao, Adam Carnegie, Cyril John Mathias, Junlin Jiang, Eugene Wen. Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track). 2025.