The influence of dynamic technologies on the software release management and SaaS roadmap: a survey
Bishnu Shankar Satapathy, Ashish Sharma, Madhusmita Dash, Siddhartha Sankar Satapathy, Joya Chakraborty, Sarangthem Ibotombi Singh · International Journal of Business Process Integration and Management · 2025
In the rapidly changing business environment, the enterprise software sector is emphasising customer-centricity and integrating principles of Industry 4.0 and 5.0. Customers often require assistance adopting innovative solutions inspired by the latest industry advancements. Maintaining consistent customer engagement and open communication channels regarding future solution roadmaps remains a persistent challenge for SaaS technology providers. The article presents insights from an extensive literature review and stakeholders' input in SaaS-based supply chain solutions. It also explores the comprehensive transformation necessary to enhance organisational software release management capabilities. Also, it examines the empirical challenges that technical solution providers encounter when transitioning from on-premises systems to cloud-based infrastructures. The survey indicates a glaring gap: a lack of sufficient research publications on the SaaS journey. This critical area needs more comprehensive exploration. The insights derived from this study can guide critical stakeholders, change management leaders, policymakers, and decision-makers to make informed and strategic choices.