Is 'quick and dirty' good enough? An analysis of the usability evaluation practices for learning environment design
Sunny Prakash Prajapati, Syaamantak Das · 2025
Measuring usability is crucial for understanding the effectiveness of learning systems, with the System Usability Scale (SUS) being widely employed as a standard tool for usability evaluation.However, phygital learning systems (PLS), characterized by their use of multiple devices spanning across physical and digital media, introduce complexities in learning workflows that challenge traditional usability assessment methods.This raises the question: Is SUS an appropriate scale for evaluating such systems?To address this question, we analyzed studies that report on the measurement of usability for various learning systems, focusing on their methodologies and interpretations of SUS results.From our findings on the practices of using SUS for technologically enhanced learning environments, we highlight the strengths and limitations of SUS in capturing the nuances of complex, distributed workflows inherent in PLS.