Emerging Technologies as a Mediating Factor Between Causes of Cyberfraud and Cyberfraud Perpetration in the South African Banking Industry
Oluwatoyin Esther Akinbowale, Heinz Eckart Klingelhöfer, Mulatu Fekadu Zerihun, Polly Mashigo · International Journal of Cyber Behavior Psychology and Learning · 2025
The purpose of this study is to investigate the relationship between the factors responsible for cyberfraud perpetration and the rate of cyberfraud perpetration in the South African banking industry using technology as a mediating variable. Structured questionnaire was employed as survey instrument. Using purposive sampling, it was distributed to 42 selected staff members of the 17 licensed banks in South Africa. The use of emerging technologies was found to have positive and significant relationship with internal controls, accountability, record keeping and ethical culture. This is justified by their p-values less than 0.05 except for the relationship between technology and poor organisation whose p-value was greater than 0.05. Overall, the mediating variable (technology) was found to indeed influence the rate of cyberfraud perpetration in the South African banking industry. This study provides an insight into the factors responsible for cyberfraud perpetration in South Africa and the moderating role of technology to reduce cyberfraud perpetration.