Unveiling the Nexus: How Perceived Intelligence Shapes the Willingness to Use Robot
Huixin Gao, Wei Wang, Minmin Cai, Duming Wang, Wei Gao, Jie Cai · International Journal of Human-Computer Interaction · 2025
This study explores the relationship between the perceived intelligence of robots and individuals’ willingness to use them, focusing on the mediating role of trust and the moderating role of self-efficacy. A total of 462 Chinese adults participated in the study. They completed four assessments: the Godspeed Questionnaire (GQS), the Willingness to Integrate Service Robots Scale (WISRS), the Social Service Robot Interaction Trust (SSRIT) Scale, and the Self-Efficacy in Human-Robot Interaction Scale (SE-HRI). Results revealed that perceived intelligence positively predicts willingness to use robots. Trust was found to mediate the relationship. Moreover, self-efficacy moderated both the direct association between perceived intelligence and willingness to use robots, as well as the indirect mediating effect of trust. The findings offer provided novel insights to understand the mechanism of willingness to adopt robots.