ROBObiTe: Where Technology Enhances Dining
Yuze Ji, Mehmet Erdem · Journal of Hospitality & Tourism Cases · 2025
Numerous domains of our day-to-day lives have been altered as a result of the rapid developments in technology. An example is the manner in which we connect with service providers and express our gratitude through the act of tipping. This study utilizes sociotechnical systems theory in order to study the changing context of tipping culture, potential opportunities for tipping system design, and the challenges and opportunities that arise in the novel setting of human-robot service organizations. This research serves as a response to the growing implementation of contactless payment systems and robot workers in marketing and technology adoption perspectives.