Agent-as-a-Service (AaaS): Disrupting the SaaS Paradigm and Shaping the Future of Enterprise Software
Vikash Kumar Mishra - · International Journal on Science and Technology · 2025
Software-as-a-Service (SaaS) has transformed enterprise software over the past two decades by offering scalable, cost-efficient, and accessible digital solutions. However, its limitations in dynamic adaptability, contextual intelligence, and personalized automation have created a gap between user expectations and software delivery. This paper proposes Agent-as-a-Service (AaaS) as a disruptive paradigm that introduces autonomous, goal-oriented software agents powered by generative AI and reinforcement learning. We define the foundational principles of AaaS, contrast it with SaaS on technological and economic grounds, and evaluate its potential to revolutionize enterprise software. Backed by current trends in AI and automation, this study positions AaaS as the next frontier in enterprise productivity and intelligence.