Disruptive Legal Technologies
Richard E. Susskind · 2023
Abstract This chapter introduces the concept of disruptive legal technologies and contrasts sustaining innovations that enhance current practices with those that fundamentally alter the legal landscape. It identifies at least 15 transformative systems, such as document automation, blockchain, and natural language processing, which challenge traditional legal service models by increasing efficiency and reducing costs. The chapter emphasises that market leaders and clients alike experience rapid shifts as early scepticism gives way to widespread adoption of these innovations. It explains that legal professionals encounter significant changes in how they deliver services, as online platforms, predictive analytics, and collaborative networks reshape client interactions and case management. Finally, the chapter calls on providers to re-evaluate their roles and adopt forward-thinking strategies that empower clients and redefine the legal profession.