Virtual Reality as a Tool for Enhancing Employee Training and Development in the Hotel Industry
Suraj Jaywant Yadav · Advances in computational intelligence and robotics book series · 2025
This study evaluates Virtual Reality (VR) as a tool for enhancing hotel industry employee training. Using a mixed-methods approach, it compares VR-based training with traditional methods through both quantitative and qualitative analyses. Findings indicate VR training significantly surpasses traditional methods in knowledge retention, skill development, and employee satisfaction. VR participants exhibited notable improvements in customer service, crisis management, and job performance. The study underscores VR's capability to deliver immersive simulations that better prepare employees for real-world scenarios in hospitality. It also considers VR's long-term effects on performance and guest satisfaction, and its integration with emerging technologies, advocating for VR as a forward-thinking training tool for HR professionals.