Intelligent Bilingual Chatbot for Enhanced User Engagement on College Websites
Suparna Das, K Sreeja, NSML Keerthi, Devadiga Shriya · 2025
The paper introduces an intelligent, bilingual chatbot specifically designed for the educational college website to streamline user interactions and provide instant assistance. It addresses a variety of queries, including admissions, courses, campus facilities, and events, through an intuitive and engaging interface. By facilitating bilingual interaction through support for English and Telugu, the chatbot ensures inclusivity across diverse audiences. Leveraging advanced Natural Language Processing (NLP), the chatbot accurately interprets inquiries and delivers context-aware responses. Additionally, it integrates with the college's systems to provide current and reliable information. Built with scalability in mind, the system can handle multiple user interactions simultaneously without compromising performance. The chatbot reduces response times and enhances accessibility by providing personalized, bilingual text and audio support tailored to individual needs. This initiative enhances the efficiency and engagement of the college website, making it a valuable tool for students, parents, faculty, and visitors.