The AI Connection
Pawan Kumar, Mukul Bhatnagar, Bhupinder Pal Singh Chahal, Sanjay Taneja, Larisa Mistrean · Advances in computational intelligence and robotics book series · 2025
This study examines the intricate relationship between perceived usefulness of AI-powered robotics and customer satisfaction, employing a robust methodological framework to unravel the multifaceted dynamics underpinning this interaction, utilizing a meticulously designed survey instrument to capture subjective perceptions through validated Likert-scale measures and analyzing the data via advanced statistical techniques, including correlation and regression modeling, complemented by rigorous diagnostic evaluations to ensure statistical validity and robustness, revealing a significant positive association between the constructs, with perceived usefulness emerging as a pivotal predictor of satisfaction, while residual analyses confirm adherence to regression assumptions, thereby substantiating the reliability of the findings; the results underscore the centrality of technological utility in driving consumer satisfaction, yet highlight the nuanced variability in responses.