Human less Banking System
Archana Swaminathan, P Yamini · International Journal For Multidisciplinary Research · 2025
The rapid evolution of technologies has fundamentally reshaped the financial services landscape, establishing branchless and digital banking as key innovations that are transforming the industry. In this study we explore the implementation and impact of a human-less banking system powered by AI, automation, and digital technologies. Analyse the efficiency, security, and customer experience of human-less banking systems compared to traditional banking models and Investigate the challenges and opportunities associated with adopting a fully automated banking model. Used questionnaire method to collect data and used Percentage and ANOVA for analysis. Despite the strong support for automation, many users still prefer a hybrid banking model that includes human support for complex transactions. This indicates that financial institutions should balance automation with accessible human interaction to meet diverse customer needs