Impact of Artificial Intelligence on Employment and Skill Requirements in the Tourism Sector
Akhilesh, Pradip Kumar · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2025
The rapid advancement and integration of artificial intelligence (AI) technologies are profoundly transforming the tourism sector, presenting both opportunities and challenges for employment and skill requirements The primary objectives are to analyse the impact of AI on employment, assess changes in skill requirements, and evaluate the benefits and drawbacks of AI adoption. Employing secondary data from scholarly articles, industry reports, and market research, this study provides a nuanced understanding of AI's influence on the tourism sector. The analysis reveals a transformative impact of AI on employment trends, characterised by the displacement of certain job roles and the emergence of new opportunities centred around AI management and technological innovation. Additionally, it emphasizes the evolving skill set required by AI integration and the growing significance of digital literacy, data analysis, and AI proficiency among tourism professionals.