SECURE CUSTOMER MANAGEMENT IN HYBRID BANKING USING IORT AND CYBER-PHYSICAL SYSTEMS
Sadiq Ahmed Khan · 2025
In-person banking is still very important in the financial services industry worldwide. At hybrid bank offices, robotic service staff may boost output while reducing costs. An efficient autonomous Know-Your-Customer (KYC) system is necessary for hybrid banking. This study suggests a deep learning-based automated solution for interbank KYC in robot-based cyberphysical banking. A deep biometric architecture was used to model the customer's KYC and anonymise the collected visual data in order to preserve their privacy. The biometric data was sent and validated in a secure, decentralised way using the blockchain network and the symmetric-asymmetric encryption-decryption module.