Ai-Powered Hospitality in the Metaverse
Vinay Punia, Sumit Tripathi, Neeraj Verma, Himanshu Mehra · Advances in computational intelligence and robotics book series · 2025
This paper explores the integration of AI-driven hospitality within the metaverse, where virtual experiences enhance guest satisfaction through data-driven insights. As the metaverse expands, hospitality providers leverage artificial intelligence and big data to offer personalized, immersive experiences that mirror physical interactions, such as customized room settings, tailored service recommendations, and real-time assistance. By analyzing guest behaviors, preferences, and feedback in virtual spaces, AI models enable predictive insights that improve service quality and engagement. This approach fosters an adaptive, efficient, and responsive virtual hospitality environment. The research highlights challenges, such as data privacy and technological infrastructure, while emphasizing AI's potential in transforming guest satisfaction through immersive digital interactions in the metaverse.