Banking Bot for Automated Operations and Customer Support
N V Murali Krishna Raja, J Satya Pavan, Kalpesh Kumar, M. Karthik, P. Chandra Vamsi, M Naveen, V Sai Sathwik · 2025
This project introduces an AI-powered Banking Bot that automates banking tasks and improves customer support. It uses Artificial Intelligence (AI) and Machine Learning (ML) to handle important functions like money transfers, balance inquiries, account creation, and PIN generation. By automating these processes, the system ensures faster, more accurate, and reliable banking with minimal human involvement while maintaining strong security measures for transactions. Beyond automation, the bot also acts as a virtual assistant, helping customers navigate banking services, answer questions, and resolve common issues. With Natural Language Processing (NLP), it understands user queries naturally, making interactions smooth and user-friendly. By combining automation and real-time support, the Banking Bot offers a seamless 24/7 banking experience, meeting customer needs while improving efficiency. This technology transforms traditional banking, making it more secure, accessible, and personalized.