Sustainable Integration of Robotic Services in the Hospitality Industry: Enhancing Operational Efficiency and Employee Satisfaction
Shristi Garg, Satyam Prakash Srivastava, Rupa Khanna Malhotra, Riya Sharma · 2025
The study looks at the long-term anti-differentiation of robotic services in the hotel industry, stressing how they affect both operational excellence and Employee satisfaction at the same time. The paper examines how robotic services may facilitate workflow, lower labour costs, and support sustainable management practices using frameworks such as the service-profit chain. According to the study, when used responsibly, robot services not only improve the use of resources but also enhance worker well-being by removing chores and freeing up staff members to focus on more meaningful connections. The article ends with practical suggestions for managing hotels and governance structure to ensure that robotic services add human duties and promote an environmentally friendly, people-centric service model.