A Metrics Model for Assessing Incident Command System: A Case of a South African Municipality
Journal of Logistics Informatics and Service Science · 2025
The lack of a model for assessing Incident Command System (ICS) is affecting the efficiency and effective use of the system, from both business and information technology (IT) perspectives.This study aims to develop a model for assessing ICS in organisations.The qualitative method was employed, and the semi-structured interview technique was used to collect data.The analysis of the data was guided using moments of translation of actor-network theory (ANT).From the analysis, (1) Collaboration, (2) Heterogeneity, (3) Governance, (4) Interconnectivity, (5) Requirements, and (6) Top-down approach was found to be the factors that can used in assessing the implementation of ICS in organisations.Additionally, the study highlights the attributes of the factors.Based on the factors and their attributes, a model was developed, and the associated values were formulated.Significantly, the study adds to the strengths of the ICS, from both business and IT perspectives.This contributes to the progression of ICS and its principles.Additionally, the study adds to the advancement of ANT in information systems research, methodologically.