Advancements in Conversational AI: A Survey of Chatbots and Voice Assistants
Girija Chiddarwar, Samruddhi Bhabad, Aaditi Indalkar · 2025
The area of open-domain interaction has drawn a lot of interest recently, especially with the emergence of chatbots and conversational AI. This review dives into the evolution of these technologies, providing a thorough evaluation of their advancements, problems, and future possibilities. Key milestones and breakthroughs that influenced chatbots and conversational AI are presented. Conversational systems, a cutting-edge field of artificial intelligence, allow machines to converse with humans in natural language, altering our interactions with technology. The paper explores a variety of chatbot technologies, encompassing rule-based frameworks and sophisticated neural networks. Iconic examples such as Google Assistant, Amazon's Alexa, and Apple's Siri are examined, emphasizing their importance as intelligent conversational agents. Compelling statistics show the phenomenal rise and widespread usage of these technologies across industries. Statistical findings show an exponential surge in chatbot usage, demonstrating not just its prevalence but also its disruptive significance. Looking ahead, the assessment sees new horizons where these technologies, with their changing personalities, have the ability to alter human-machine interactions.