Visualizing Library Historical Data for Assessing Library Digital Services Usage
Qiong Xu, Robin Amanda Naughton · Internet Reference Services Quarterly · 2025
As a digital space hosting accessible resources, the Queens College Library (QCL) website combines various systems, such as WordPress, Springshare LibGuides, and Primo OneSearch, to create a unified user experience using library digital services, including browsing library webpages, accessing databases, navigating research guides, and searching for multiple resources. The study uses Tableau dashboards to visualize data collected from disparate sources, highlighting the trends and changes in the QCL’s digital services usage over multiple years. The study concludes with a discussion about the implications of the findings and insights for promoting academic libraries’ digital services with practical measures.