The digitalization of accounting firms: anticipating pre- and post-implementation technological risks
Helmi Hentati, Samah Rebai Azouz, Neila Boulila Taktak · African Journal of Economic and Management Studies · 2025
Purpose The objective of this research is to identify and analyze the major risks faced by accounting firms both pre- and post-implementation of digital technologies. Design/methodology/approach To examine the digitalization of accounting firms and the anticipation of technological risks, we employ a methodological approach that integrates the theory of perceived risk with structural equation modeling. We gathered empirical data from 100 professionals within accounting firms to identify perceived risks before and after the implementation of digital technologies. Findings The results of our study indicate that within the context of digitalization in accountancy firms, financial risks and resistance to change are closely linked to these firms’ digital strategies and structures. Specifically, these two types of risks directly influence how digital strategies are formulated and digital structures are established. Conversely, regulatory risks are significantly associated with digital strategies, whereas security risks are primarily tied to the organization of digital structures. Additionally, the indirect effects of resistance to change and financial risks exert a significant negative impact on the relationship between digital strategies and organizational structures. Research limitations/implications By applying the theory of perceived risk within the context of accounting firms, our research enhances the academic understanding of how these organizations assess and manage the risks associated with the adoption of new technologies. By offering a comprehensive perspective on the challenges of digital transformation, our study effectively captures the nuanced dynamics of the risks and strategies unique to accounting firms. Practical implications Our findings offer practical recommendations for accounting firms to anticipate and efficiently manage the risks associated with digitalization. These tailored recommendations are structured to mitigate risks across the various stages of the transformation process. Their objective is to optimize the outcomes of digital technology investments while minimizing potential adverse effects. Originality/value This study distinguishes itself through its innovative application of the theory of perceived risk to explore the unique challenges accounting firms face during their transition to digitalization. By adapting this theory, typically used in the context of consumer behavior in a conservative organizational setting, this research provides a fresh perspective on the psychological and operational barriers to adopting new technologies. Additionally, it offers valuable insights by distinguishing between the perceived risks before and after the implementation of digital technologies.